Terms of Use

Listing publication and quote requests

From this version’s actual publication, this section describes the listing-publication features and governs new quote requests and newly authorized expansions. For those features it replaces inconsistent descriptions earlier in this document. It does not rewrite earlier accepted orders, prices, permissions or recorded promised quote-allowance dates. Applicable notice and any required renewed agreement remain necessary before a material change is applied to an ongoing arrangement; publishing this version alone does not supply either. Other provisions continue to apply. Your quote form identifies the route available for your request before you submit it.

Requesting a provider or shared matching

A request addressed to an eligible provider is exclusive to that provider. It does not consume a shared-matching recipient place or change shared rotation. LimoVibes does not silently send an unanswered direct request to competitors. The customer must separately authorize any later expansion.

A shared request may be assigned to multiple independent provider businesses up to the maximum shown when permission is given. Matching uses the customer-confirmed pickup area, service and essential requirements. Nationwide coverage has priority, followed by matching state, county and city coverage. Within each coverage level, Diamond precedes Featured, then Premium. Eligible Free allowances are considered after paid coverage; expired-allowance Free providers may be considered only as a last resort when that fallback is enabled. Eligibility, verified access and service fit still apply.

The form separately explains the request route, the maximum recipients and the requested contact method. Verifying an email confirms control of that mailbox; it does not authorize advertising, an unlimited number of recipients or an automatic expansion. A request originating on a profile whose direct allowance ended may use the shared route stated on the form. The profile owner is not guaranteed to receive it.

Limits and customer control

A request is an inquiry, not a confirmed reservation, binding transportation price or availability promise. The status page distinguishes saved requests, email verification, assignments, delivery attempts and responses. Assigned providers are independent businesses; one provider cannot see another provider’s conversation or offer.

Use the protected status page to follow responses, send a provider-specific message, close a request or authorize expansion when offered. Closing or passing the response deadline stops new assignments; it cannot erase information already legitimately received by a provider. Further distribution must remain within the permission and maximum recipients shown for that request.

Listing continuity

Approved listings do not automatically expire because a Free quote allowance or paid membership ends. A paid listing whose paid rights end continues as a Free listing. This does not prevent an owner from deleting a listing or LimoVibes from moderating, suspending or removing a listing for another valid reason.

Directory inquiries, receiving access and platform assistance

From this version’s actual publication, this section governs new quote requests and newly authorized expansions that use directory inquiry enrollment or platform assistance. For those features it replaces inconsistent descriptions earlier in this document, including any suggestion that quote-only access grants or always requires verified listing ownership. It does not rewrite earlier accepted orders, prices, permissions or recorded promised quote-allowance dates. Applicable notice and any required renewed agreement remain necessary before a material change is applied to an ongoing arrangement; publishing this version alone does not supply either. Existing requests retain their recorded permission, recipients and access limits.

An invitation to assess the trip

LimoVibes may administratively approve a published business listing to receive inquiries using its recorded services, public fleet information and service areas. This source review is separate from provider confirmation. An unspecified passenger capacity stays unknown: the business may be invited to assess the trip and must confirm capacity before booking. A recorded capacity that is too small is excluded from shared matching. Unknown essential equipment is not treated as confirmed; a service name alone does not establish wheelchair access, a child seat or other equipment. Neither directory enrollment nor receipt of an inquiry certifies licensing, insurance, vehicle condition or availability.

Receiving and coordinating a request

A current listing contact may receive narrowly scoped access to its assigned quote conversation after the required mailbox verification. A verification code confirms control of the receiving mailbox; it does not prove business ownership or grant profile editing, billing, account recovery or access to other providers’ conversations. Listing ownership and management permissions continue through their separate review process. Changes to the current authorized contact can end quote-only access.

Where a listing uses a LimoVibes assistance contact, or no usable company email is available, authorized LimoVibes staff may receive and coordinate the inquiry through the platform assistance channel. This is LimoVibes coordination, not a response represented as the provider’s own confirmed offer. An assignment or acknowledgment does not mean the provider has received, accepted or can fulfill the trip. Any provider price, capacity, essential equipment and availability must be confirmed before booking. Platform assistance must stay within the customer’s recorded purpose, recipient limit and contact permission; it does not authorize additional providers or marketing.

Customer control

Check the route and maximum distinct provider businesses shown on the form. The business or LimoVibes assistance channel identified in the protected conversation must confirm who is responding. Inquiry matching is not a reservation; do not treat an automated assignment or acknowledgment as a confirmed transportation offer.

Automatic location handling on the simplified quote form

This section applies prospectively to new requests submitted through the simplified quote form from its actual publication. It replaces earlier descriptions that require a separate customer-confirmed pickup-area selector for those forms. Existing requests retain their recorded geography, permissions and recipient limits.

When you open the quote form from a localized homepage, location page or listing, LimoVibes carries that location into matching automatically. Where no entry location is supplied, an available saved location or permitted approximate location may be used; otherwise the pickup information must identify a unique supported location. Shared quote forms show the matching area when it is available. A carried browsing area is not a verified pickup street address. Enter your actual pickup address and trip details; providers must confirm the trip, service area, capacity and any special equipment before booking.

Pickup dates are interpreted using the time zone of the canonical location’s representative point, with the date’s daylight-saving rules. A representative point does not establish the time zone for every address in a city, ZIP, county or state that crosses a time-zone boundary. Check the local time shown and state any different pickup timing in your trip details. If a local clock time occurs twice, the form asks which occurrence is intended. An unavailable or invalid location or time is not silently replaced with a guessed value.

The platform sets the response window from its current request settings. Replies use the protected quote conversation and operational email notices; supplying an optional telephone number does not automatically select phone calls as the contact preference. Special requirements may be described in trip notes; their presence in free text is not a certification that an automatically selected provider has that equipment.

Direct requests remain exclusive to the eligible selected provider. Shared requests remain subject to the displayed maximum distinct businesses, existing coverage and subscription priority, rotation and last-resort rules. Automatic location handling does not authorize additional recipients, change membership benefits, or enroll anyone in marketing. The privacy notice and request permission remain separate.